Privacy at Spoke Voice

Last updated: 29 July 2026

Who we are

Spoke Voice is a trading name of Toneworks Holdings Pty Ltd (ABN 72 698 577 418), Perth, Western Australia. We build and operate AI-powered phone receptionists ("Molly") for trade and service businesses.

Where we get your details

If we contacted you and you'd never heard of us, this is how we got your details.

For business outreach we collect business contact details — business name, business phone number, business email address, website, suburb and trade — from:

• publicly available sources, such as business websites, public directories and business listings;
• B2B prospecting and data providers, principally Apollo.io;
• referrals, where someone passes on your details; and
• lists supplied by our clients, where we are making calls on their behalf.

We target businesses, not individuals at home. We don't buy consumer marketing lists.

If you'd rather we didn't hold your details at all, tell us and we'll suppress them across every channel — see Your choices and Access, correction and deletion below.

What we collect when you speak with Molly

When you call a number answered by Molly, or she calls you, we collect: the audio recording of the call, a text transcript, your phone number (caller ID), and any details you give her — typically your name, address, contact details and what the job or enquiry is about. At the start of the call our agent tells you that it is A.I. and who it is calling on behalf of. Every call is recorded — see Storage and retention below for how long we keep recordings and what we do with them. If you would rather not hear from us again, say so on the call and we will suppress your details across every channel; that takes effect immediately.

Why we collect it

When you call a business we answer: to do what you rang about — take your booking or message, pass your details to the business you called, confirm appointments and follow up.

When we call or email you about Spoke Voice: for our own business-to-business marketing — introducing the service, arranging and running a demonstration, and following up if you ask us to. These are marketing calls and marketing emails, and we treat them as such.

Across both: to record calls, monitor quality, train and improve Molly, and to meet our compliance obligations — including honouring opt-outs, keeping suppression lists, and keeping records that show we washed numbers against the Do Not Call Register.

Your choices — marketing, and how to stop it

We use your business contact details for direct marketing: calls, emails and occasionally SMS. You can opt out of any of it, at any time, for free.

• On a call — say "take me off your list" and Molly or whoever you're speaking to will action it there and then.
• By email — use the unsubscribe link in the footer of any marketing email.
• By SMS — reply STOP.
• Or just tell us — email [email protected].

Whichever route you use, we suppress your details across all channels, not just the one you used. You never have to ask twice.

Calls. Before any marketing call we wash the number against the Do Not Call Register, and re-wash at least every 30 days. If you're on the Register, we won't call you — unless you have expressly asked us to ring you. In that case we will call the number you gave us, and only that number, for up to three months from when you asked. We keep a record of when you asked, how you asked, and what you said. You can withdraw it at any time using any of the options above, and that takes effect immediately.

Emails and SMS. Our marketing emails and texts comply with the Spam Act 2003: they identify Toneworks Holdings Pty Ltd trading as Spoke Voice, include our ABN and location, and carry a working unsubscribe facility.

You can also ask us to stop using your details for direct marketing without deleting your record — under Australian Privacy Principle 7 you're entitled to ask, and we'll tell you where we got your details if you want to know.

Who else sees your information

We use trusted service providers to run the service:

• Retell AI — call handling, speech and transcription
• ElevenLabs — voice synthesis: it turns Molly's words into the voice you hear on the call
• the AI model providers our platform runs on — generating Molly's side of the conversation
• Twilio and Telnyx — telephony and SMS
• Cal.com — bookings
• Google Workspace — email and document storage
• Railway — hosting for our automation platform and our PostgreSQL database, where business contact records and call outcomes are stored
• Apollo.io — B2B prospecting data and outbound email sequencing
• Warmbox.ai — inbox deliverability warm-up for our outbound email accounts. It signs in to those mailboxes to send and reply to automated warm-up messages, so it can access mail held in them
• Stripe — billing for our business clients

Where your information goes. Most of these providers store or process data outside Australia, principally in the United States — including our database and automation hosting, which runs in a United States region. Before we disclose personal information overseas we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles, as APP 8 requires.

Where you called a tradie's business, the details you gave Molly go to that business — that's the point of the call. We don't sell your information.

Storage and retention

We keep call recordings for 90 days from the date of the call, then delete them.

We keep transcripts and structured call outcomes (for example: booked, not interested, wrong number) for as long as we provide the service to the relevant business, because that's the record of what was agreed on the call.

Where a call is the subject of a complaint, a dispute or a legal or regulatory requirement, we keep the recording for as long as we need it to deal with that, and no longer.

You can ask us at any time to delete what we hold about you — see below.

Access, correction and deletion

Email [email protected] to ask what we hold about you, correct it, or have it deleted. We verify it's really you, then action requests across all our systems and confirm within 30 days. Some records we're legally required to keep (or that are technically retained by carriers) may be kept in de-identified or minimal form — we'll tell you if that applies.

Complaints

Contact us first at [email protected] or ask for Neil on any Spoke Voice number. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).